![]() Please update the TeamViewer remote control app to the latest version via your app store. TeamViewer Enterprise plans also include TeamViewer Monitoring & Asset Management which not only provides remote access to Macs or PCs, but also monitors system. Keep your meetings private with RSA 4096 public/private key exchange and AES 256-bit session. Respond to team-chats anywhere, discussions sync instantly across desktop and mobile devices. Join screen-sharing meetings wherever you are, even on 3G. For more information on downloading TeamViewer for Remote Control to your phone, check out our guide: how to install APK files. Keep your teams productive and aligned, wherever they are. Solved an issue which caused a crash on screen rotation for some connections. IOS: Unable to connect - A connection could not be established. The toolbar and Keyboard no longer overlaps with the content of the remote desktop screen. On the TeamViewer software, click Help -> Check for new version to complete the software updateDownload the latest version of TeamViewer Mobile devices - Android and iOSWhen the TeamViewer remote control app shows the following error:Android: Could not connect to partner GeneralThis article applies to all TeamViewer users who have not upgraded the TeamViewer software to the latest version and see the error message: "Unable to connect - Reason unknown".TeamViewer recommends that all users download and start using the latest version of TeamViewer on all supported operating system platforms.When you see a pop-up offering you to Update Now, please check the version of the TeamViewer software you are currently using, and immediately update to the latest version of TeamViewer.Check TeamViewer versionWindows: TeamViewer -> Help -> About TeamViewer -> VersionmacOS: TeamViewer -> About TeamViewer -> VersionLinux: TeamViewer -> Help -> About TeamViewer -> VersionAndroid: TeamViewer -> Settings -> VersioniOS: TeamViewer -> Settings -> Advanced Settings -> Version InformationAt the same time, please check the compatibility of operating systems and software versions: Supported operating systems.SolutionWhen you see the error messages in TeamViewer with Reason Unknown, and the connection cannot be established, please download and update TeamViewer to the latest version.Windows, Linux and macOSWhen the TeamViewer software pops up with an error: Unable to connect - Reason unknown, please update TeamViewer to the latest available version. ![]()
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